Digital Savings Live Chat Specialist - London, United Kingdom - Investec

Investec

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa.

Our culture gives us our edge:

we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish.

We combine a flat structure with a focus on internal mobility.

If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

**Description of role and key responsibilities: **Looking for an exciting new opportunity? Want to be part of supporting a new digital
savings proposition? Want to work part time from the comfort of your own home?

Hours:
Minimum 8 hours per week

Shifts:
Between Monday-Friday 16:00 and 20:00

Training:
You will spend 2 days per week for your first month in training between Monday-Friday, 09:30-16:30. This is all done in the Gresham Street, London office.

We are looking for an individual that is passionate, detail-oriented and an empathetic problem solver to join our Digital Savings Team.

You should be passionate about delivering a first-class client experience in a demanding environment supporting clients placing retail deposits with the bank.

Whilst your primary responsibilities will be to service clients daily using a Live Chat capability, you will work with team members to help tailor and enhance our products, resources and services to something that really adds value to our clients.

Key duties will include but not be limited to:

Live Chat agent
using Live Chat functionality you will be the first point of contact for:

- prospects during the onboarding journey answering any questions or helping to solve any issues
- clients with servicing needs
- clients who have questions, queries, complaints or compliments

Identifying clients who are in vulnerable situations and helping to figure out how we can support them
Proactively spotting patterns in the frustrations or needs of our clients, identifying where we can update our processes, tools or products to improve client experience
Identify and log client complaints ensuring that clients are treated fairly and can share their thoughts and concerns

To work remotely you will also need:

to work from home in the UK in a safe, private and distraction free environment

- a solid internet connection (download speed - 10mbps; upload speed - 3 mbps

Core skills and knowledge- Regulatory Knowledge as applicable to role

To act with integrity at all times and embrace the philosophy of treating our customers fairly
Understand and follow all relevant compliance considerations including the regulatory environment and appropriate processes, procedures and their implications
Be able to identify any relevant business risks and escalate them accordingly
Strong communication skills
Experience dealing directly with clients and maintaining client relationships, within a service or sales environment

**Any other attributes that would be helpful, but not essential for the role: - A passionate and energetic service mind-set

Ability to work under pressure and to tight time frames
Selfmotivated with an ability to work individually and as part of a team
Good listening skills
Previous experience in a Live Chat/Customer Service role
Able to work well in a fastpaced environment
Friendly and client focused

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing
Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary
Non-contributory Pension & Discretionary Bonus

Life & Income Protection
Life Assurance, Critical Illness & Income Protection

Travel
Season Ticket Loan & Electric Vehicle Scheme

Embedded in our culture is a sense of belonging and inclusion.

This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance.

At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Recite Me

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.