Csv Team Leader Pacritretmk27q2 - Burnley, United Kingdom - SS&C

SS&C

Verified Company

Burnley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S.

company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description:

Package

Competitive starting salary, followed by regular reviews and increases, as milestones are met.
Fully paid training and qualifications
Competitive holiday policy
6% employer pension scheme contribution
Life Assurance (4 x salary)
Single person healthcare
Flex benefits scheme
Discount scheme
Sports and Social groups

Overview

Are you passionate about customer service? Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.

Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.

We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible.

About the role

As team leader, you will be responsible for managing a team of specialists in the client services complaints department, whose main responsibilities include the investigation and resolution of all complaints received by SS&C by telephone or in written formats.

This includes, but is not limited to:

Liaison between Clients, Customers, your team, Client Service Managers (CSMs), SS&C Group Compliance and administration areas, concerning the resolution of complaints
Effectively manage the team's workload
Ensure KPIs are being achieved, & SLAs are being met
Investigate complaints thoroughly and document findings
Discuss outcome of investigation with the complainant by telephone
Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide
Establish and record complaints root cause data to provide Management with analysis and regular feedback

About You

Whether you have experience working in bars & restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you're able to afford our customers, be that experience face to face, or over the phone.

Keenness to take responsibility for your area of the business, and act as a liaison between associates and management
Customer services leadership experience, either face to face or over the phone
Excellent customer service skills, including the ability to learn how to respond to complex customer queries
Organised and able to work on own initiative when required
IT skills
Empathy towards our clients' needs
A keenness to make a career in the financial services industry
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or feebased recruitment services._

Unless explicitly requested or approached by SS&C Technologies, Inc.

or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.