Customer Service Coordinator - Great Malvern, United Kingdom - Hewett Recruitment

Hewett Recruitment
Hewett Recruitment
Verified Company
Great Malvern, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Co-ordinator


If you are an experienced customer service professional who has excellent IT and communication skills and can work within a fast paced environment, this role offers an opportunity to work for a visionary and highly professional organisation.

Coordinating externally with customers and engineers as well as resolving issues and queries, you will have worked in a similar position and will understand the logístical requirements and demands for such a role.


Some key duties and responsibilities for the Customer Service Coordinator will include (but not be limited to):
***- Matching the customers' requirements to the availability of engineers and other technical resources including communication with Sales and Applications

  • Receiving and registering of customer and engineer calls
  • Dispatching of and coordinating with service engineers
  • Daily support of customer administrative functions
  • Spare part ordering, shipping, invoicing and stock control
  • Updating systems with warranty / contract at point of sale
  • Dealing with invoice queries
  • Daily written and verbal communications with customers

Skills and experience required:

***- Business administration, customer service ore sales support

  • Exceptional communication skills verbal and written


  • Excellent IT skills

  • All Microsoft Office and SAP ( preferred)
  • Strong organisational skills
  • Exceptional attention to detail
  • Confident and calm manner with strong problem solving skills
  • Excellent team player
Location - Malvern / Hybrid

Monday - Friday - 9am - 5pm
Salary up to £28k (depending on level of experience)

Excellent addiional benefits

Posted 23 February 2024

Salary £ £28000 per annum

LocationGreat Malvern

Job type Permanent

DisciplineCommercial

ReferenceKT36139_

Contact NameKate Turnbull

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Kate Turnbull:


  • Kate
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