Band 3 Nhs Pts Day Controller Bedfordshire - Service Care Solutions - Healthcare

Service Care Solutions - Healthcare
Service Care Solutions - Healthcare
Verified Company
Bedford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Care Solutions are currently recruiting for a Band 3 NHS PTS Day Controller role to work within the NHS on a temporary agency contact.

This role will be based in the East of England Ambulance Trust Bedfordshire site.


Shift Patterns
Vary between 6am - 10pm including weekends
37.5 hours per week


Rate
(£11.14 PAYE Rate) (£13.70 Ltd Rate) Paid weekly via an umbrella company


Main Duties

  • Responsible for the planning of transport for future dates.
  • Responsible for the control of ambulance service resources for the current day.
  • To ensure all patients on the trusts transport get home as quickly as possible.
  • Entering transport requests into the computer system
  • Assist Ambulance Car Service drivers with any problems or queries they may have, and liaise with the Operations Resource Coordinator
  • Print ambulance and car driver planned schedules for the relevant resource off the computer system and ensure appropriate resources receive the work
  • Keep records of all patient arrival and departure times at the hospital
  • Dealing with enquiries / complaints from designated hospitals and patients concerning ambulance transportation
  • Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision
  • Undertaking 'front of house' responsibilities as patient liaison for the Trust, when appropriate
  • Assist the Non-Emergency Services Quality and Complaints Manager as appropriate
  • Undertake the training of new staff
  • Manage leave requests and absence management for Patient Liaison Assistants

Benefit of Service Care Solutions
-
Excellent pay rates:

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Exceptional referral bonuses:

-
Approved supplier to over 400 organizations nationwide:


  • Nationwide provider to over 40 different NHS trust & private
    organisations:
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Subsidised training/ FREE mandatory training:


  • Dedicated and experienced one-to-one consultant support:
-
DBS checks provided via online services free of charge:
If this role sounds of interest to you please send your CV over to or call on.
Full job spec on request
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