Customer Service Advisor - Loughton, United Kingdom - REGEN SOLUTIONS (U.K) LTD

REGEN SOLUTIONS (U.K) LTD
REGEN SOLUTIONS (U.K) LTD
Verified Company
Loughton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor

Local Authority

Temp - Perm

Loughton, Essex

£25,000

Responsibilities:


  • Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available.
  • Follow up works instructions as necessary.
  • Deal with any routine queries and any associated telephone calls and correspondence.
  • Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff.
  • Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers.
  • Deal with all initial matters relating to rechargeable work including letters, invoices and records.
  • Assist as required with documentation and administration within the Repairs Service.
  • Logging and authorising decorating vouchers for void properties.
  • Carry out any data entry as required.
  • Maintaining other records and statistics as required.
  • Any other duties that may be considered appropriate and necessary to the post.
  • Ensure confidentiality and adhere to GDPR regulations at all times.

Requirements:


  • Excellent customer service experience
  • Experience within social housing

Customer Service Advisor

Local Authority

Temp - Perm

Loughton, Essex
**£25,000
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