Chat Host - Newcastle-under-Lyme, United Kingdom - Bally's Interactive

Bally's Interactive

Verified Company

Newcastle-under-Lyme, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Chat Host

Contract type:
Full time, permanent

Location:
Newcastle under Lyme (Hybrid working available)

Hours of work: 37.5 hours per week, between 6:30am-12:30am Monday-Sunday

Salary:
£19,899 (plus a 35% hourly uplift for unsociable hours)

Other benefits:
Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical healthcare, enhanced maternity, paternity, and adoption leave pay, Virgin Tribe discounts, paid volunteer days, local store discounts, a contributorypension plan and many more

The Role:

Community Chat is a fun, engaging and rewarding place for our Players.

We seek to enhance a Player's overall experience through offering unique, tailored promotions, community games and live video shows, whilst continually providing support, answering generalqueries, and addressing responsible gambling concerns.

As one of our Community Chat Hosts, you will be the first point of contact for our Players, hosting on our awarding winning multi - brands, including Double Bubble Bingo, Virgin Games and Jackpotjoy.

Our community rooms provide players with that all-importantbreak from gaming, whilst being truly entertained and engaged.

Furthermore, you will be responsible for ensuring all chat guidelines are adhered to and you will need a keen eye to identify any potential gambling concerns, for this you will be fully equipped with our outstanding continuous training.

Why join Community Chat?

We are fun, we have an incredibly unique way of doing things that can take some getting used to We don't just create the most amazing games, we're an entertainment company.

We make it our business to recruit the most enthusiastic, innovative, and talentedpeople where employees enjoy their work and our Players

Ours is no ordinary working environment - we thrive on a culture of success where our people are talented and empowered in their roles.

We pride ourselves on staff loyalty and strong teams who work together to achieve success.

We want to fill our company with passionate people who will promote and maintain the best entertainment experiences that make us one of the most popular online gaming providers

What you will need to do:

Display great customer service skills
the Players are at the heart of everything we do
Consistently demonstrate our company's DNA values and guide us towards achieving our purpose.
Work effectively as part of our Community Chat team, taking responsibility and ownership of our Players entertainment creating your own unique in chat promotions that will drive our engagement and contribute towards reaching our departmental KPI's.
Keeping us ahead of our competition by offering fantastic, personalised treatment for our Players.
Good interpersonal skills, treat each Player as an individual, building rapport and maintaining great relationships with our Player, whilst always keeping a professional boundary
Look for ways to exceed our Player's expectations, and always be willing to go that extra mile
Possess an ability to engage with a wide range of people, offering a memorable and enjoyable experience on our site
Utilise our inhouse supportive tools to aid in your daytoday role and responsibilities
The willingness to learn about our products to be able to naturally promote to our Players within the chat room, being ready to always learn something new
Adherence to compliance processes, to ensure we are protecting ourselves, our Player, and our business
Communicate effectively and efficiently with Players, colleagues, and management teams to deliver both your personal and business objectives
Selfsufficient, take ownership of your own personal development and performance with the support of regular communications with your manager
Being resilient & adaptable when faced with challenging objections and being able to overcome them positively
Be yourself, we are a wonderfully diverse group of people, we encourage and welcome quirky, unique personalities, we are all different and encourage all our employees to stay true to themselves

Your experience:

An awareness of online gaming
Awareness of internet communities and/or forums
Good understanding of social media platforms and communication styles
Excellent communication skills including good typing, spelling and grammatical skills
Excellent customer service skills
Computer literate and internet savvy, able to research and source content

About us:

Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works.?Our brands and sites include market movers and shakerslike SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more.

We make our?mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

We've planted Bally's flags?around the world and assembled?an unbeatable team of?diverse and talented individuals.?Itching to join our ranks??Lucky for you, we're currently looking for skilled professionals?to join the team