Ai Trainer-german Speaking - Edinburgh, United Kingdom - Trip

Trip

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

What do AI trainers do? Imagine you are working as a trainer for agents in a call centre, your job is to enrich their business knowledge, coach them to understand customer requests, and evaluate their performance.

But instead of training humans, you are training virtual agents, who we refer to as chat-bots here.

Our work hours are Monday to Friday 8:30am - 5pm. It will be fully on-site during training period (3 months) and you're able to work flexible hybrid afterwards.

Key Roles and Responsibilities

Designing the humanrobot interaction, including reviewing the knowledge base, putting the default replies in writing and standardizing the flow of communication.
Digging out the issues in the humanrobot interactions, critically analysing the relevant data, and continuously improving the model accuracy, customer satisfaction, and service performance of the chatbot.
Improving the comprehension ability of the chatbot by doing corpus annotation in a highquality manner daytoday.
Analysing the chat sessions, and making suggestions for optimization.
Collaborating with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations and project implementations.

Qualifications

Excellence in German, and comfortable with using English to communicate at work
Fulltime undergraduate degree or above
2+ years of professional experience working with AI, preferably in the customer service industry, or comparable work experience
Experience in the knowledge base, chatbot maintenance in call centres is a priority
Strong data insight and analytical skills
Proficient communication skills, active learning capability, and a teamwork spirit
Great at internal and external coordination, and strong executive ability
Proficient in using office software, such as Microsoft Office

What's more?

Extensive learning opportunities and resources to further your career
32 days holidays (including 8 bank holidays)
An Employee referral program that rewards you for inviting friends to come to work with us
Enhanced family friendly policies to support your family whatever the circumstances
Life assurance to give you peace of mind
Employee wellbeing program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
Team building activities to encourage a sense of fun and belonging
We celebrate a diversity and our cultural wealth by raising awareness and hosting events onsite

Have a good trip, and see you soon