Nights Security Officer - London, United Kingdom - UniTrust

UniTrust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

UniTrust Protection Services (UK) Ltd have an exciting opportunity available for a
Nights Security Officer to join our team.

What's in it for you?
In return as our Security Officer, we offer the below salary and benefits:

Wednesday
Sunday (Average of 60 hours per week)
A competitive wage (£11.05 per hour)
Pension scheme
Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
Length of service awards
Employee Recognition Awards
Tech scheme and Cycle to work scheme
Company Sick Pay
Company advances and loans
Career progression: training and development opportunities
Diverse and inclusive working environment

Role:

You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Responsibilities:

Deliver outstanding customer service to staff and visitors
Take an active interest in, and give commitment to the client and tenants
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
Be flexible and adaptable to all tasks or challenges
Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed
Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate
Act in accordance with Company Policies and Procedures and our Code of Conduct

SECURITY SPECIFIC RESPONSIBILITIES:

Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
Ensuring that no unauthorised persons are permitted in prohibited areas
Check identity and credentials of staff, contractors and visitors where required
Work with all colleagues to ensure the integrity of security on the site
Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.

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Essential Skills:

Excellent oral, written communication skills, interpersonal skills and confidence
Exceptional customer service skills
Reliable, trustworthy and punctual
Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
Valid SIA
Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field.
Operation of any CCTV/access control communications in an appropriate manner

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