Service Coordinator - London, United Kingdom - MARLOWE FIRE & SECURITY LIMITED

MARLOWE FIRE & SECURITY LIMITED

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Alarm Communications Limited (ACL), an integral division of Marlowe Fire & Security Group, are looking to appoint an
Service Coordinator to provide contract support services to external stakeholders and engineers. At there offices based in London Fields E8

The Role

The post holder will need to have strong prioritisation skills and be a genuine multi-tasker in order to effectively perform in this role.

Administrative accuracy and strong customer service skills are essential to effectively fulfil the role.

Open and maintain customer accounts by recording information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare service reports by collecting and analysing customer information
Contribute to team effort by accomplishing related results as needed
Manage incoming calls
Generate sales leads follow up with clients with regards to quotes sent or required
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Place or cancel orders

About You

Proven customer support experience
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiar with windows software systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively

Remuneration & Benefits
- £24-28,000 Subject to experience

22 days holiday a year
Pension

About us

As a dedicated division of Marlowe Fire and Security Group, ACL aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in.

Together, we are the UK's fastest growingand most innovative consortium of fire life safety and security service providers providing protection to our customers property and people.

Consisting of 8 established and complimentary brands:
ACL, BBC Fire & Security, FAFS Fire & Security, Island Fire Protection,Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, Hadrian Technology

Equal Opportunities

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves.

We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.