Customer Service Advisor - Enfield, United Kingdom - Major Recruitment Oldbury

Major Recruitment Oldbury

Verified Company

Enfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Major Recruitment are delighted to be recruiting for a client of ours who are seeking a remote worker to join them as a Customer Service Advisor in the London area on a permanent basis.

This role is fully remote and working from home and the hours of work are Monday to Friday 8.30am to 4.30pm.

Duties and tasks will include:

Utilise crossselling and upselling techniques to maximise sales opportunities.
Use Shopify to update order notes, handle live chat queries, and ensure effective internal communication.
Provide exceptional support to trade clients, offering product knowledge, operational expertise, and personalised assistance to help them achieve their commercial goals.
Collaborate with marketing to introduce trade clients to new products and bespoke offerings, expanding the trade client portfolio through relationship building and networking.
Coordinate with logistics, production, and warehouse teams to promptly address stock and order issues, ensuring swift resolutions for clients.
Communicate with couriers and delivery teams to resolve any deliveryrelated problems.
Proactively communicate and keep clients informed about any logístical issues that may arise with their delivery.
Previous experience in delivering customer service within a highend luxury brand, preferably in the goods or services sector.
Excellent written and spoken English communication skills.
An interest in luxury interiors and a strong desire to learn and stay up to date on industry trends.
This is a fastpaced role in a digital company, so adaptability and selfmotivation are essential.
You will be expected to maintain professionalism, build strong relationships, and ensure customer satisfaction at all times.

This is an excellent opportunity, our client is looking to open a London office in the near future so excellent room for career progression

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£27,000.00 per year

Benefits: