Customer Services Team Leader - Bridgend, United Kingdom - Yolk Recruitment Ltd

Yolk Recruitment Ltd
Yolk Recruitment Ltd
Verified Company
Bridgend, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Bridgend

  • Sector:
Office Support & HR

  • Job type:
Permanent

  • Salary:
£ £ per annum

  • Contact:
Charlotte Singleton

  • Job ref:
BBBH32289_

  • Published:
14 minutes ago

  • Expiry date:
17 May 2023


Yolk Recruitment is looking for a motivated and professional Customer Services Team Leader to join a leading electronic repairs company in Bridgend.

You will play a key part in supporting the day-to-day running of the customer services team to ensure they have a visible presence for support and coaching to reach targets and KPIs.

This client places a strong emphasis on their employees and their abilities to deliver exceptional customer service. Their mission revolves around empowering employees to overcome any obstacles that arise and to put our customers first. By prioritizing their team members, they believe that they can provide the best possible outcomes for their valued customers.

This new team leader will play a vital key part in maintaining their high retention of team members and ensuring repeat customers.


What you'll be doing:


  • Daily support of the customer services team
  • Setting and monitoring KPI's to confirm team performance in line with company targets.
  • Monitoring of customer sales patterns and identifying areas of improvements
  • Ensuring sales and customer services staff are focused on achieving their sales targets.
  • Support with training needs of employees
  • Being the main point of contact for the team, alongside internal stakeholder management
  • Staying updated on developments in the customer services field.
  • Be a handson member of the team when required and respond to company web enquiries.

What you'll bring to the team:

  • Experience working in a high-level professional customer service /account management environment.
  • Experience supporting team members to thrive and perform to high standards.
  • Ability to embrace feedback, learn from results, and take responsibility for personal development to acquire new skills and share knowledge.
  • Experience from a role where you have been selfmotivated and resultsorientated.
  • Excellent interpersonal, verbal & written communication skills.

What you'll get in return:


  • Fulltime position on site, early finish Friday at 1pm.
  • Salary of £30,000 £35,000k
  • Performance related bonus
  • 20 days holidays + Bank Holidays.
  • Access to a flexitime policy
  • Company events; summer parties and socials
  • Company pension scheme
  • Cycle to work scheme
  • Life insurance
  • Free parking on site
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