Quality Assurance and Performance Officer - Sutton, United Kingdom - London Borough of Sutton

London Borough of Sutton
London Borough of Sutton
Verified Company
Sutton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Quality Assurance and Performance Officer:


Employer

  • Sutton Council

Location(s)

  • Sutton

Contract Type

  • Permanent

Working Hours

  • Full Time

Grade

  • 8

Hour Per Week

  • 36

Salary Range
- £37,038 - £44,814 (£46,857 unconsolidated maximum)


Salary Basis

  • Per annum

Leave Entitlement

  • 27 days

Application Deadline
20/02/2023, 12:00


Anticipated Interview Date(s)

  • 1 March 2023

About the Borough
In Sutton, there is much for us to be proud of both as a council and as a borough.

This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.


Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.


All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough.

We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton.

This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.


About the Role

Quality Assurance and Performance Officer

Grade 8 £37,038 - £44,814 (unconsolidated maximum £46,857)

This role allows hybrid working, part office/part home based. However, during inspections, the postholder is expected to be on site at the Civic Offices, Sutton, everyday unless advised otherwise.**Reporting to the Quality Assurance Manager, the Quality Assurance and Performance Officers are a core function of the People Directorate Quality Assurance, Practice & Performance service. You will support the delivery of the Quality Assurance Framework across People Directorate with a focus on Children's Social Care and SEND. You will play a central role in collaborative working across services within the council and with partners locally, contributing towards the delivery of promoting good practice and outcomes, effective coordination of a range of audit outcomes and performance intelligence and deliver high level reporting to inform decision making.

QA Officers are responsible for (not limited to):

  • Leading on the delivery and development of the People Directorate Quality Assurance Framework, and all associated areas of practice and performance
  • Coordinating regular and thematic audits
  • Reviewing and updating our local policies for Children's and Adults Social care
  • Getting the service ready for inspections
  • Coordination of councilwide learning weeks and observations
  • Coordinating and reporting on learning from compliments and complaints.
  • Sharing best practice and promoting service improvements across the services

About Us


Our vision encapsulates the community-based approach and commitment to improving the quality of life and well-being for Children Social Care.


PRIDE - the acronym that illustrates our five core values which reinforce the vision and provide the underlying context to the ways in which we work:

  • Working in PARTNERSHIP with the people who live and work in the borough
  • Making our services open and accessible so that everyone is listened to and treated with RESPECT
  • Seeking INNOVATIVE approaches in order to provide better, more costeffective services
  • Promoting DIVERSITY and ensuring that we recognise and celebrate difference within the context of fairness and equality
  • EMPOWERING everyone so that we can all 'take part and take pride' as active citizens and staff.


The Quality and Performance team provide a key function across all of our social care services with people in Sutton.

Our main purpose is to help continuous practice improvement and social care system change by being able to reflect back to the service the areas of strength and weakness.

We aim to engage and empower people in practice change and improvement.


We are pivotal in keeping the focus on what is working, reflecting the voice of children and families in our service, and providing high support and high challenge.


About You

  • Experienced in working with detail and handling complex tasks
  • Highly competent in coordination of activity that involves a wide range of colleagues.
  • Strong analytical skills
  • Excellent report writing skills
  • Highly motivated, with the ability to work under own initiative in a fast paced environment
  • Some understanding of social care
  • Able to deliver audit findings to the business in a clear and concise manner and be able to respond to challenges
  • Experience in working on Quality and Performance activity
  • Ab
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