Outpatient Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.

You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner.

You must be able to multi task and prioritise workloads and use your initiative.

It is preferable that you have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software.

You will have a good command of the English language and the ability to understand and accurately convey verbal and written information

This is an unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Plastics department.

You will join a busy, experienced and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.

Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Be responsible for arranging follow up appointments and partial booking follow up appointments.

Manage the 2 week wait referrals

Using Careflow or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice.