Patient Services Advisor - Peterborough, United Kingdom - Lakeside Healthcare Group

Lakeside Healthcare Group

Verified Company

Peterborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job Responsibilities:
Reception Receiving patients and consulting with members of the practice team.

Handing all requests including but not limited to appointments, visit requests and general enquiries. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Have working knowledge of the telephone system. Professional and polite even under pressure.

Signposting and booking appointments as required. Processing e-requests in line with practice policies.

Appointments Process appointment requests from patients for on the day and future appointments by telephone and in person appropriately and in line with practice policies.

Sign post patients to the correct service.

Deal with visit requests. Administration To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. Provide secretarial support to the clinical team.

Typing of referral letters, general letters to patients and hospitals and medical reports. Booking appointments on Choose and Book system.

To carry out specific administrative tasks including but not limited to:
Processing of repeat prescriptions. New patient registrations.

Patient removals. Patient recalls. General data entry to compliance systems and patient records. Change of addresses.

General office administration. Clinical code data on SystmOne.

Computer skills General computer skills Other Tasks Support all clinical staff and the wide team with general tasks as requested.

Duties may be varied from time to time under the direction of the Management team dependent on current and evolving practice workload and staffing levels.

This job description is not exhaustive and may be adjusted periodically after review and consultation.