Dispatcher - Rugeley, United Kingdom - Rocksure Recruitment Limited

Rocksure Recruitment Limited

Verified Company

Rugeley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Works Dispatcher
WS15
Rocksure Recruitment are looking for 2x Dispatchers to work at our client based in Rugeley.

Working within an area team you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation.

Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts.

Liaise with insurers and policy holders on a regular basis
During peak periods assist the team with the handling of calls in order to achieve departments service level agreements
Attend occasional client visits (internal/external)
Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice
Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreement.
Achieve 90% call monitoring results
Achieve 90% effective touches report
Work towards your own personal targets and continued career development
Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation.