Ice Occ Controller - Lurgan, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Lurgan, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

OCC Controller (In-Country Escorting) - Immigration Services - Lurgan:9 month rolling maternity cover

Salary - £27,175 per annum

Hours - 42 hours per week - 4 on 4 off (2 days, 2 nights : 06:00 - 18:00 and 18:00 - 06:00)


Please note this is a 9 month rolling maternity cover position.

Job Overview:


  • Working with Planner takes control of jobs in progress which are commissioned by the client
  • Controls and manages an assigned group of assets which are necessary for the successful outcome of a job

Main Duties

  • Takes over control of a job from the Planner.
  • Monitoring all jobs including planning and undertaking all required checks
  • Reviews timings against Key Performance Indicators (KPIs)
  • Manages and controls assets and resources over the duration of a day shift
  • Assists in decision making on jobs, advising and instructing relevant parties accordingly.
  • Monitors jobs in progress and provides a back up/alternative solution for any issues or delays
  • Liaises with relevant parties with updates, issues, delays caused by 3rd party locations impacting on targets/KPI's
  • Keeps systems updated so that any MI reporting requires is as relevant as possible
  • Authorises the closure of shifts for field resources
  • Controls and supervises MO incidents
  • Cross training in other roles within the control room to become a multi skilled operative

What we are looking for:


  • Ability to gain a quick understanding of client rules, processes & procedures
  • Knowledge of Microsoft Outlook
  • Good general IT skills
  • Engaging and collaborating with multiple customers
  • Proactive to be able to perform in fast moving and pressurised environments, with flexibility, adaptability & agility.
  • Drives high expectations and performance goals for themselves.
  • Drives and delivers consistent processes and procedures to improve efficiency and customer experience.
  • High energy and personal resilience a cando approach
  • Excellent standard of verbal and written communication skills
  • Ability to see new and innovative ways of working
  • Personal skills such as negotiation, problem solving and the ability to build sound professional relationships
  • Demonstrates a high level of initiative and common sense
  • Ability to focus on customer requirements
  • Ability to work well as part of a team
  • Ability to remain calm under pressure
  • Ability to become Home Office security cleared and undergo a CTC check, if not already holding certification.
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