Aura Host - London, United Kingdom - Guest Experience

Guest Experience

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

"The world is yours with Meliá"_

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

**_

Our Benefits Package Includes:
_**-
Competitive Salary:

Holidays: 28 days' holiday including 8 public holidays

-
Seasonal Ticket Loan:

-
Contributory pension scheme and Life Assurance:

Discounted dental and health cover with HSF:

-
Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
-
High street discounts: with Perks at Work

Job Mission
The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.

What will I have to do?

Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
Manage the guests' digital experience, according to the global strategy.
Manage customer incidents, following the established protocols.
Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
Verify material orders following the set product guidelines, for better optimisation of economic resources.

What are we looking for?

A team player
Knowledge of London
Strong attention to detail
Fluent communication multiple languages would be beneficial

At Meliá we are all VIP ?**Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,
VIP people.

We are an equal opportunity employer and value diversity.

We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.

We believe that diversity and inclusion among our teammates are critical to our success as a global company.

In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team.

In this sense, our motto is "
Towards a sustainable future, from a responsible present" Thanks to all the collaborators we make it possible.