Call Handler - Runcorn, United Kingdom - Bridgewater Community Healthcare NHS Foundation Trust

Bridgewater Community Healthcare NHS Foundation Trust

Verified Company

Runcorn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties and Responsibilities:
The following are an example of the duties the post holder many undertake.

Training and support will be provided:

Provide a comprehensive administration support service to include typing of a range of documents Receives and deals with telephone calls for the department and taking appropriate action when necessary To act as first point of contact for all patient and carer enquiries, responding to telephone enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.

Liaising with internal and external services and partner agencies when necessary as directed.

To have excellent communication skills and the confidence and skills to talk to people who may have communication difficulties Ensure that all departmental electronic and paper records are correct and up to date, including accurate filing of general documentation and results if (clinical based) Opening, sorting, distribution and dispatch of post The accurate production, editing of, and storing of documents (i.e., letters to clients, patients and GPs (if clinical based) using appropriate electronic systems (such as audio typing) Use of all Trust information and computer systems for day-to-day processes e.g.