Senior Hub Officer - Cardiff, United Kingdom - Cardiff Council

Cardiff Council

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

About The Service

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Rhydypennau/Penylan Hub teams.

The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management.

About the job

Services provided include advice on Housing & Benefits, Library provision, digital & financial inclusion along with partnership working and arranging tailored community events.

What We Are Looking For From You
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have experience of providing advice on an array of council services including Waste management, Library provision & arranging Community events.

You will have knowledge on Housing Benefit, Council Tax Reduction scheme, Housing including the Welfare Reform Act

You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided.

Ideally, you will have experience of mentoring & coaching staff and resolving more complex enquiries and disputes in a positive and constructive manner.

Additional information
This post is temporary until 30/04/2025.

This post is part time and will work 18.5 hours per week. The pro-rata salary is £12,989 per annum.

This post is part time and will work 18.5 hours per week. The pro-rata salary is £12,989 per annum.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Weekend and evening working will be required on a rota basis and location of work may vary.

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Application Guidance:

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Behavioural Competency Framework
**Additional Information:
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Employee Charter: