Information & Advice Volunteer - Eastbourne, United Kingdom - Age UK East Sussex

Age UK East Sussex

Verified Company

Eastbourne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Information Volunteer Assistants

Role Description

Purpose of Role
To provide a front line point of contact for telephone enquiries on behalf of Age UK East Sussex.

Role of the Volunteer

Be the first point of contact for the public calling in with basic information queries.
Transfer more complicated calls to the I&A service
Answer telephone enquiries, giving basic information and signpost where necessary.
To record information accurately and fully as required.
To support the Information & Advice Service with basic tasks where required.
To assist with other administrative work e.g.updating information.

Skills and Attributes Needed

An interest in working with and for the benefit of older people.
Sensitivity and understanding of the range of issues affecting older people.
Good interpersonal skills.
Effective listening and communication skills.
Ability to use basic IT systems and update manual records.
Able to use or willingness to learn to use the internet and Microsoft Office 36
Ability to work on own initiative and as part of a team.
Patience and empathy.
Trustworthy and reliable.

As a Volunteer We Would Ask You To:

Commit to a minimum of 7 hours a week
Adhere to the Age UK East Sussex confidentiality policy and equal opportunities policy maintaining discretion and confidentiality at all times.
Be guided by service Deputy Manager.
Be courteous, professional, reliable and conscientious in your commitment.
Participate in an annual supervision and periodic group meetings.
Give due notice when unable to attend.

As a Volunteer We Will Offer You:

An induction and initial training.
Ongoing training relevant to your role.
Regular support and supervision.
An opportunity to meet other volunteers socially and for training.
Reimbursement of out of pocket expenses.
Work experience and reference after six months volunteering.
Appreciation of your time and commitment given to Age UK East Sussex.

We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.
Volunteer - Age UK East Sussex

Job Type:
Volunteer

Salary:
£0.01 per hour

Schedule: