Service Controller/administrators - Belfast, United Kingdom - Pirtek

Pirtek
Pirtek
Verified Company
Belfast, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Ref:
Service Controller/Administrators


  • Location: Belfast
-
Centre Pirtek Belfast


Contact Name Cathy Doyle


Address Unit 8 Abbey Business Park Mill Road Newtownabbey County Antrim BT36 7EE


Salary £23,000 to £25,000 OTE

  • We are hiring


Pirtek are a nationwide network of hydraulic hose professionals, helping to keep businesses from every sector moving, minimising operational downtime throughout the UK and Ireland.


  • Based in our Newtownabbey Centre, we are seeking to recruit two
    Service Controller/Administrators You will be joining a fastpaced team, providing first class customer service to build and maintain client relationships.
  • Key functions & responsibilities
Skills, experience and personality

  • Answer incoming calls to the centre in a friendly and professional manner
Take accurate and detailed information from caller regarding breakdowns
Log all calls on to job management system (FSM)
Prioritise and assign jobs to technicians in a timely and efficient way
Ensure customer is kept informed, at all times, of the various stages of each job
Build strong external & internal relationships
Follow up jobs to ensure customer satisfaction and deal with any queries immediately
Ensure all jobs have followed the correct purchase order procedure for that customer
Update system with details of customers, site address etc
Ensure accurate records kept of any call-backs
Complete stage one validations on jobs in line with agreed procedures
Chase and update outstanding customer purchase orders
Process customer payments
Update system with customer staff/preference changes
Any other duties as required to assist other staff and maintain a safe, clean and happy office environment


Benefits and other information:


Personal Style and Characteristics:


  • Mon-Fri 8am 5pm
  • 29 days holiday per year
  • Basic £23,000 with OTE £25,000
  • Company Pension
  • Open minded, proactive with a professional approach.
  • Methodical, organised with the desire to take ownership of duties.
  • Effective listening, verbal and written communication skills are essential.
  • Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
  • Ability to plan, organise and prioritise workload to meet deadlines.
  • Ability to maintain a high level of confidentiality and discretion at all times
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