Hyb Assistant - Abergavenny, United Kingdom - Cyfannol Womens Aid

Cyfannol Womens Aid

Verified Company

Abergavenny, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Hyb Assistant
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Hours: 35 per week

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Contract: Permanent

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Salary: 20,821

Purpose of post:
Our Hyb Assistant's are pivotal in ensuring that all people contacting Cyfannol find us friendly, helpful and professional.

With an Assistant based in each Hyb, you will be part of a team, working together to ensure that people reaching out to Cyfannol for support, due to experiences of Violence Against Women, Domestic Abuse or sexual violence (VAWDASV) have an accessible, seamless and compassionate experience.

You will also provide a valuable administrative service to team members and help ensure that our Hyb's are well maintained, organised and safe

Key Responsibilities:

Collaborate with team members to deliver high quality, specialist, trauma informed VAWDASV services
Provide professional visitors and contractors the information they need, redirecting them or escorting them to where they need to be in the building
Provide for the immediate comfort needs of people visiting us in person and seeking our support (for example offer refreshments, toilets, toys and conversation whilst they wait)
Finding out what we can do to help
Offering information on our services (including those in other Hyb areas)
Offering information about and signposting to external services and community resources
Completing and submitted referral forms with the person
Booking appointments with a Hyb Support Worker or other team member, when a full needs assessment is required
Contribute to ensuring the people we support have regular opportunities to provide feedback to improve services and experience
Provide a tidy, organised and informative Hyb (in particular manage the information boards, leaflet stands and refreshment areas)
Assist in setting up the assessment, counselling and trainings room ready for appointments, meetings, training or events
Manage incoming donations, in line with current needs and agreed processes
Provide people with encouragement to access the Hyb's resources, including our donations of clothes, toiletries and food, and where available washing machines and shower facilities
Assist the support workers when required, with for example MARAC research or managing waiting list

Administrative responsibilities:

Collaborate and keep in touch with all Cyfannol's Hyb Assistants and Hyb Support Workers to ensure consistency of approach, sharing of information and resources, daily peer support, phone cover, and wider cover during absences
Manage the incoming/outgoing post
Manage external requests for room booking
Manage the stock control related to stationery, consumables, cleaning products and other items/equipment
Assist Cyfannol's Domestic Assistant/external cleaners by for example, dealing with remedial cleaning when they are not available and putting on the washing machine at the end of the day
Assist team members when requested with general administrative support (such as photocopying, bookings, updating our Case Management and other systems)
Provide to Llamau, with whom our building is shared, the same service for welcoming people using their services and their professional visitors whether in person or via phone calls

Health & Safety

Collaborate with team members to ensure safe and effective running of the services in line with health and safety requirements
Assist the Facilities Coordinator as directed with routine checks, reporting of repairs, raising security issues, managing contractor visits, and maintaining related record
Maintain the signing in and out procedures for all visitor
Provide Fire Warden services

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.

A current, valid driving licence and access to a vehicle for work purposes is essential for this role.

_Closing Date: 4th May 2024_

Due to the nature of these roles, they are only open to
female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).

A disclosure obtained through the Disclosure and Barring Service is required for all posts.