Global Crisis Management Governance, Training - London, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Group Overview
Global Security protects the firm's employees and assets throughout the world.

This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical crime investigations, workplace violence, fire and life safety, executive protection, pre-employment screening, security operations on a global basis, and fraud Investigations.

Global Crisis Management (GCM), an organization within Global Security (GS), establishes and oversees the crisis management process which exists to allow the organisation to assess and respond to a crisis, minimize disruption to the firm, escalate appropriately, and return to business-as-usual (BAU) status as quickly and as efficiently as possible.

GCM is responsible for providing 24 hours a day, seven days a week monitoring of incidents potentially impacting the operation of the Firm, and for coordinating with our Resiliency, Real Estate, Human Resources and Technology groups, among others, to respond to events that may affect our employees, clients and customers.

Overview & Responsibilities

As the Crisis Management Governance, Training & Administration Lead you will be a key member of the Global Crisis Management team and you will have a critical role in designing, enhancing, maintaining, and sustaining a broad range of key components of the JPMC Crisis Management Process.

Reporting directly to the Head of Crisis Management and GSOCs, the role encompasses an exciting portfolio across governance, controls, administration, examinations, technology and other administration.

Governance

Design, deliver, enhance, and sustain a comprehensive program of governance and oversight for GCM.
Maintain all elements of existing monthly governance processes related to the Crisis Management Process (CMP), ensuring accurate and timely reconciliation.
Prepare materials, reports, and information required for oversight purposes to JPMC Board level.
Collate information, measures, metrics, and tolerances related to all facets of the CMP, and compile into monthly, quarterly, and annual reports.

Training

Collaborate in training design, scheduling, delivery, and reconciliation for Crisis Management Teams (CMTs) across the globe.
Drive partnership and integration with internal & external exercises and simulations, including the Firmwide Simulation Utility (FSU).
Maintain competency assessments and requisite evidence from CMT simulations and testing activities.
Ensure an accurate and retrievable representation of all Crisis Management training activity is available.

Administration

Support the delivery of all operational aspects of GCM processes to all JPM entities within assigned regions, ensuring consistency, timeliness and quality of execution.
Partner with LOB and Firmwide resilience personnel to ensure continued enhancement and development of the CMP, aligned to business needs.
Own Crisis Management Procedures and Standards, collaborate in their annual refresh and ensure timely delivery into production.
Partner with CMT leads, partners, and roster owners to ensure timely updating and approval of all global CMT rosters.
Lead, coordinate, and collaborate to fulfil obligations of internal and external examinations of the CMP, and additional adhoc queries.
Provide realtime support during times of crisis, inclusive of crafting meeting minutes and maintaining actiontrackers.
Participate in After-Action Reviews (AARs), and maintain, track, and reconcile all GCM owned actions, concerns, and control breaks.
Own the GCM controls portfolio, ensure ongoing delivery of control requirements and testing, participate in their annual refresh.
Oversee financial and budgetary obligations related to GSOC and GCM programs to ensure optimal expenditure and cost management.
Coordinate and sustain thirdparty, vendor and outsourced relationships and dependencies to GCM and GSOC processes.
Coordinate and develop QA/QC processes related to all facets and outputs of the Crisis Management Process.

Qualifications

68 years of experience in a crisis management, emergency management, security operations centre management (or demonstrably similar) domain.
Demonstrable experience and expertise in delivering program/project management programs in global organisations.

Vice President Capability Expectations

Business Results

Able to identify team priorities and requirements based upon stakeholder needs and align efforts toward the broader team and business strategy.
Confidently able to prioritise efforts and deliver results toward achieve team objectives, seeking to eliminate bureaucracy, identify issues and escalate risk as necessary.
Able to manage cost and resources effectively and within defined parameters, contributing to detailed