Customer Service and Sales - Dukinfield, United Kingdom - Bennett Staff

Bennett Staff
Bennett Staff
Verified Company
Dukinfield, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

This is a full-time position with competitive pay and benefits.


Duties:


  • Contacting lapsed customers to reestablish relationships
  • Provide accurate information about products, services, and company policies
  • Assist customers with order placement, tracking, and returns
  • Resolve customer complaints or issues with patience and empathy
  • Collaborate with other departments to ensure customer satisfaction
  • Maintain customer records and update information as needed
  • Stay uptodate on product knowledge and industry trends

Skills:


  • Excellent communication skills, both verbal and written
  • Strong problemsolving abilities
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy in data entry
  • Empathy and patience when dealing with customer concerns
  • Proficient computer skills, including knowledge of CRM software
  • Ability to work well in a team environment


If you are passionate about providing exceptional customer service, pro-active sales enthusiasm and have the administration skills required for this role, we would love to hear from you.


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Job Types:
Full-time, Permanent


Salary:
£26,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 3 years (required)

Work Location:
In person


Reference ID:
jn/cf5
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