Sendiass Information Officer - Derby, United Kingdom - Derby City Council

Derby City Council

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Application closing date

02/04/2023

Working Pattern

Blank

Salary

Grade F £25,878 - £28,371 a year

Contractual hours

Blank

Basis

Blank

Job category/type

Youth & Community

Attachments

Blank

Job description

Directorate:
People Services

Hours: 37 hours a week

Contract Type:
Temporary until 31/03/2024

Location:
The Lighthouse/Remote Working

Derby SEND Information, Advice and Support Service (SENDIASS) are seeking an enthusiastic and committed person to join us to deliver our impartial, confidential information, advice and guidance service for parents/carers of children/young people who have Special Educational Needs and /or a disability (SEND) and Young People with SEND. This a temporary post until 31st March 202
You will often be the first point of contact for the team and have the key responsibility for delivering a telephone helpline service so will need to be an empathetic person with excellent communication skills who is committed to working with and empowering parents/carers, children and young people.
You will be joining Derby SENDIASS following a time of national change in the way children and young people (aged 025) with SEND are supported in education settings and in the community and will, therefore, be expected to assist in developing the service to meet its information, support and advice expectations. This will include having a key responsibility for data management, delivering outreach activities to promote the service and developing social media and web sites to allow the public to 'selfservice' their own information needs.
You must be;
Customer focused, friendly and approachable and have experience of face to face communication with the public
Able to work collaboratively as part of a team
Have the ability to work on your own initiative and deal with challenging situations
Able to work under pressure whilst maintaining excellent data accuracy, and communication to ensure excellent customer service standards
Flexible in your approach to work
Experience of working with other professionals
Have a good knowledge of IT systems inc. data bases, social media and web sites.

For an informal chat about the post please contact Michelle Lowe on
**Quick Tip Remember to align your personal statement to the Essential Criteria in the Person Specification