Warranty Administrator - Horsham, United Kingdom - Pybus Recruitment

Pybus Recruitment

Verified Company

Horsham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Warranty Administrator

Location:
Near Horsham

Salary:
Up to £30,000 + Bonus + Company Benefits

Hours: 40 hours per week, Full-Time, Permanent

We are seeking an experienced Warranty Administrator who has a genuine passion for this type of work to join a friendly team.

Responsibilities:

Stay updated with all Warranty notifications and updates from our manufacturer partners.
Coordinate with dealership staff to ensure accuracy of information on job packs, including adherence to manufacturer standards, car mileage, and technician signatures.
Verify that all work has customer authorisation, evidenced by signatures, and that all supporting evidence is attached to job cards before making any claims.
Collaborate with departments to ensure adherence to the prior approval process.
Liaise with manufacturer fleet and customer care departments as necessary.
Ensure fulfillment of all customer requests such as fleet commitments and special warranties.
Maintain internal reporting systems and identify any discrepancies.
Strive to clear all warranty invoices daily.
Conduct daily checks on work in progress (WIP), address any remaining work, and rectify issues where possible in coordination with the service manager.
Monitor daily for returned or rejected claims and rectify them through communication with the accounts department.
Ensure relevant case numbers are on the job pack and document and record car hire authority when applicable.
Coordinate with the parts department to ensure timely return of all warranty parts with all paperwork correctly completed.

Requirements: