Platform Recs and Controls Administrator - Witham, United Kingdom - Aegon

Aegon

Verified Company

Witham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description Summary

We have an exciting opportunity for an individual to join our Income and Asset Reconciliations team on a fixed term contract.

There are 3 roles available. ( x2 12 month and x1 6 month)

The role will be within the Platform Centre (I&A Team) where the focus is on ensuring all internal client asset and external custodian asset positions are reconciled correctly and for ensuring that all fund related client income is processed & reported in a timely, effective and compliant manner.

The focus of activity is on all aspects of reconciliation, money processing for funding, income and all distribution processing with all components pertaining to CASS.

To deliver in this role, the job holder must have a good knowledge of the reconciliations processes and the associated regulations.

The individual must have a flexible, can-do approach, taking full responsibility for each customer transaction. The Platform Centre operates a daily clear to zero policy, requiring flexibility and commitment from each team member

Job Description:

Key Tasks

Responsibility for running and maintaining core team processes, CASS 6 internal and external reconciliations, income and accumulation distribution processing, bank interest, loyalty bonus and rebate processing, consistencies against procedures, process checking and error control.

Process management of exceptions arising from reconciliation, this is typically, the result of processing failures that require investigation and a solution outside the standard model.

Take responsibility for own development and work towards completing capability matrix measures and actively seek to build a full working knowledge of all end to end processes of the platform.

Also work towards IOC qualifications if appropriate.

Work of colleague's quality assured to ensure that errors are minimised and the customer receives the best quality service.

As required, and determined by the knowledge and experience of the job holder, support the development of Platform Centre colleagues by providing structured coaching and mentoring support for less experienced team members to ensure their training experience is enhanced and knowledge is shared across the Platform Centre.

Responsible for recommending changes to procedures, process and technology and participating in their implementation to improve the customer experience, reduce risk and maximise efficiency.

Keep up to date with the rapid changes to the Platform proposition, regulations and AEGON's strategic direction.

Skills & Knowledge:
Demonstrable skills in delivering an excellent customer service experience

Takes pride in delivering exceptional customer service at all times to meet the needs of the customer and business

Strong Attention to detail is critical

Adherence to procedures and process

Problem solving

Responsibility and ownership

Adaptable and flexible

Strong communication (both written and verbal)

Collaborates with others in the team and department to deliver the required outcome for the customer and business

Resilience, remaining calm and patient in challenging situations

Ability to manage multiple processes and products

Capable of dealing with and influencing internal and external stakeholders at all levels with confidence

Good knowledge of the Financial Services industry and the platform investment market in particular; SIPP, ISA and Mutual Fund desirable

General knowledge regulatory and compliance requirements / issues

Experience:

Experience of reconciliations within Financial Services is essential

Financial services experience is essential

Previous experience of working in a Platform or Mutual Funds environment is desirable

Qualifications:

IOC qualifications desirable or desire to work towards attaining these. (Achievement of these qualifications will be required to progress your career in the Platform Centre.)

CII/FPC exams desirable

How we look after you

Outside of a competitive salary, working with us comes with a range of benefits that you can access from day one, including:
Non-contributory pension between 8-12% dependent on age

Life assurance cover

Private medical cover and health assessments

Access to Peppy - a digital health app that supports employees with men and women's health, menopause, fertility and baby support

Critical Illness cover

Enhanced maternity, paternity and parental pay packages to support you in the moments that matter

Holiday trading

Private GP appointments with Doctor at Hand

Cycle2Work scheme

2 paid days per year for charitable volunteering

Employee wellbeing is key to our culture. We offer a range of online classes to support this, including yoga and meditation

We champion a collaborative, supportive working environment where you'll have the opportunity to develop yourself and your career in a way that works for you.

Our reward programmes encourage peer-to-peer recognition, and we offer a discretionary annual bonus dependent on company an