Receptionist/legal Assistant Apprentice - Thetford, United Kingdom - West Suffolk College

West Suffolk College

Verified Company

Thetford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity information

Salary £ per year
Duration 17 months
Advert closing date 20/04/2023

Description

Serjeant and Son is one of the oldest firm of solicitors in the country yet is modern in its approach.

We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working. There is a customer service apprentice vacancy in our Thetford office.

Day to day duties to include:

Ability to deal with clients face-to-face in a polite and efficient manner, as first point of contact within the firm.
Quoting costs for our services, making appointments and booking meeting rooms.
Certifying clients' ID when attending office.
Providing teas and coffees for clients when required.
Taking payments either by card/cash or cheque and identifying correct client.
Taking telephone calls, transferring to relevant person and taking detailed messages where required.
Opening new matters on LEAP Practice Management database and producing standard letters in line with company policy.
Distribution of post on daily basis once checked by Partner and scanned to relevant matters.
Keeping files uptodate in line with company policy.
Following company procedure regarding filing of Wills, LPAs, and Deeds, and their collection by clients in line with GDPR Policy.
Ensuring client confidentiality is observed at all times. Following procedure for closure of files.
General office duties, including photocopying and scanning, when required.

Entry requirements

GCSE Grade 4 or above in Maths and English (or equivalent).

Training to be provided

The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
Functional skills will be studied if equivalent qualifications are not held.

Things to consider

The job will involve detailed computer work.

Skills required

Array

Future prospects

Hours per week 37
Working week Monday - Friday, 9am - 5pm
Apprenticeship standard Customer service practitioner (Level 2)

Thetford, Norfolk, England, IP24 2AP