Customer Service Apprenticeship - Hanley, United Kingdom - NatWest Group

NatWest Group
NatWest Group
Verified Company
Hanley, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Level 3 Senior Financial Services Customer Advisor Apprenticeship - Stoke-on-Trent, Manchester, Birmingham


Finance & Customer Advisor Programme


We are offering places on our three-week interactive programme where you will receive employability training, interaction with NatWest Group staff and Q&A sessions, gain insight into the culture at NatWest Group and other employers, interview prep work and advice from previous LTSB students on their apprenticeships.


Programme start date:
Monday 29th July

Successful completion of our programme
guarantees you an interview with NatWest Group for a permanent role.


Starting Salary:
£23,940


On the apprenticeship you'll study to gain a qualification while putting new skills to use in work, earning a competitive salary, and being supported professionally through the programme.


Apprenticeship (the qualification you'll get)
You'll complete a Level 3 Senior Financial Services Customer apprenticeship.


Job Description (the role you'll be doing):

  • Analyse queries accurately and raise with the relevant parties without delay and escalate where needed.
  • Maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit for purpose solution whether dealing with complex issues.
  • Act as reference point for daily requests.
  • Capture and collate MI as needed, according to recognised processes and practices.
  • Suggest areas of customer and business focused improvement in your daily processing and escalate appropriately.
  • Review processing errors and customer complaints to identify trends and training needs.
  • Support process training and knowledge sharing in the team.
  • Participate in activities to drive improvements.
  • Operate within our people processes and policies.

Eligibility
We are looking for school-leavers who are passionate about building a career in
customer service. You don't need previous experience, but you do need to show evidence of a genuine interest in the sector.


Eligibility Criteria:

To be eligible you must meet the following criteria:

  • Did not attend a fee-paying school
  • Received free school meals and/or require additional support to access careers

For all the roles, you must be eager to learn and succeed

Pay:
£23,940.00 per year


Benefits:


  • Company pension
  • Work from home

Schedule:

  • Monday to Friday

Education:


  • GCSE or equivalent (preferred)

Work authorisation:

  • United Kingdom (required)

Location:


  • Hanley (required)

Work Location:
In person

Application deadline: 21/06/2024

Expected start date: 27/07/2024
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