Gids Administrator Nhs - Camden, United Kingdom - Your World Healthcare

Your World Healthcare

Verified Company

Camden, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Administrator

Job Type:
Temporary

Sector:
Healthcare

Duration:
Expected to be for 3 months and maybe longer

Location:
North West London

Band: 4

Pay Rates:
£12.00 to £13.00 paye including holiday or

£13.00 to £14.00 umbrella per hour depending on skill and experience

Working Days and Hours:
Monday to Friday 9am to 5pm, 37.5 hours a week

Job Summary

To act as the shared first line of contact for the Gender Identity Development Service.
To provide an efficient administration service to team members, wherever based.
To carry out a range of administrative tasks in order to ensure the smooth running of the office and service provision and support the Admin Lead and Assistant Service Manager.
To act as Administrator to clinicians in the GIDS team.
To work as part of a fully integrated admin team taking on tasks in collaboration with the other admin staff as directed by the Admin Lead or Assistant Service Manager.
To provide cover for other GIDS admin staff in their absence.

To provide an efficient administrative service to the clinical team:

To develop an effective working relationship with the allocated service clinicians, Admin Lead and Assistant Service Manager to ensure the timely communication of outstanding tasks.
To pass on messages in a timely way when clinicians are working outside the Trust e.g. on outreach visits.
To arrange meetings as required and advising other staff on clinicians' availability, both internally and externally.
To ensure that relevant papers / information are available for scheduled meetings in consultation with the Service Manager if required, e.g. packs of papers for outreach visits.

To deal with telephone enquiries from referrers/staff groups/ patients/ relatives/carers:

To provide information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
To take accurate messages and pass on as appropriate in a timely manner.
To discuss referrals in a tactful and professional manner, using judgment and discretion at all times, particularly taking into account issues of gender identity and role.

To respond to enquiries from professionals and external agencies:

To be aware of general aspects of cases, to enable more effective communication with other professionals.
To maintain confidentiality at all times.
To divert Media enquiries to the Communications Office and the Service Manager in the first instance.
To maintain a record of all contact with patients and professionals.

To take telephone calls from difficult and distressed clients and families:

To display sensitivity, awareness of clients' difficulties and to respond appropriately.
To take particular care when addressing the client's gender in their presence.
To file a record of such contact with clients as appropriate and ensure the clinician is fully aware of the situation.

To make travel arrangements for patients:

To check for patient eligibility and keep accurate records of all bookings made to ensure the Service Manager can claim back the money from the relevant PCT.
To advise patients on the reimbursement of fares through the General Office if tickets already purchased by them.

Additional requirements

To make travel and accommodation arrangements for Service clinicians in London and any satellite service and to liaise with the Service Manager about the costs of these.
To enter all appointments for clinicians as required onto the CareNotes System and ensure these are outcomed in a timely way.
To type reports, letters and other documents transcribed from audio tapes and shorthand notes, including appointment letters, clinic notes and assessment notes. A high level of accuracy is required, particularly regarding the use of names, pronouns andother gender identity issues according to the clinical policy.
To send out appointment letters and client administration letters
To ensure Assessment Reports are produced by clinicians in a timely way and chasing these if required.
To collect and distribute post from the General Office and ensure outgoing post is sent down to the General Office in a timely manner each day.
To attend weekly multidisciplinary team meetings as required and take minutes of all administrative / business matters that arise in the meeting in the absence of the Admin Lead.
To provide administrative support in the organisation of GIDS events, e.g. Away Days, but also in any room booking or meeting arrangements within the Trust.
To make diary arrangements for Service staff including room bookings and try to ensure that patients having regular appointments are seen in the same room, thereby keeping distress and confusion to a minimum.
To receive and welcome clients, families and professionals for group meetings where appropriate and act as first point of contact for the Service.
To provide cover for all other admin staff within the Service during periods of sickness and annual leave.
To provide day to day supervision to Band 3 staff in the Service, supporting the post holder with tasks on any given day.
To take on any other duties commensurate within a Band 4 role, as requested by the Assistant Service Manager and Admin Lead.