Administration Assistant - London, United Kingdom - University College London Hospitals NHS Foundation Trust

University College London Hospitals NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen to join UCLH's Elizabeth Garrett Anderson (EGA) Wing, which provides comprehensive, high-quality care with the latest technology for women and their babies in the areas of maternity and neonatal care.

We are seeking bright and enthusiastic individuals to join our admin service to work on the maternity ward receptions. This is a permanent, full-time role working 37.5 hours a week.

The successful applicants will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors and multidisciplinary hospital staff.

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce are vital to the delivery first-class care.

We offer patient administration roles in front of house areas, on our wards, in contact centres and supporting our clinical teams.

Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trust's values.
Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
Input clinical correspondence onto hospital databases.
Sending correspondence to patients, GPs, or others involved in the care of a patient, in a timely manner.
Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
Escalate more complex queries, providing reassurance, an expected response time, and further contact details as appropriate.