Customer Service Advisor - Warrington, United Kingdom - Reed industrial

Reed industrial

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reed Talent Solutions are working with United Utilities on the search for 10 Advanced Customer Service Advisors to join a growing Income team at their Lingley Mere Business Park.

Why work at United Utilities in Warrington?

Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.

Who are United Utilities?
United Utilities, are proud to be an essential service provider to seven million customers across the North West.

It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day.

Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.

Role details:

Job title: Customer Service Advisor
Income
Location: Lingley Mere Business Park, Great Sankey, Warrington

Contract: Temp ongoing

Perm
Hourly pay rate: £13.60 per hour
Working hours: 37h per week. 4 week shift pattern (operational hours 8am 8pm). Week 1: 8am 4pm, Week 2: 9am 5pm, Week 3: 10am 6pm, Week 4: 12pm 8pm. 1 Saturday in every 4 (between 8am 4pm. between the hours of 8am 8pm Mon Thu, 8am 6pmFri, 8am 4pm Sat
Full training provided: Monday to Friday 9am 5pm
Start date: 22nd April 202
Recruitment process: prescreen with Reed, CV review by United Utilities, on site interview with United Utilities and a role play

Main responsibilities and focus:

Investigate a customer query through to resolution, including any impact on debt and cash, and to the customer's satisfaction.
You will be speaking directly to customers to collect payments and agree realistic payment plans using effective negotiation techniques. We are looking for people who have excellent communication skills, and can ask the "right questions" to help the customer's financial situation.
You will explore options and methods of debt reduction with customers.
You will explore options of payment methods with customers.
You will strive for telephone resolution first time.
If needed, escalate to team leaders where it doesn't feel it is the right outcome for the customer.

Skills, qualifications and experience:

Ability to deal professionally with internal and external colleagues across all levels
Manage own workload and work under own initiative and to strict deadlines
Understand and work within regulatory rules for handling written and telephone contacts
Ability to work as a team to deliver high performance
Ability to case manage and see through to resolution anomalies in billing

Pay:
£13.60 per hour

Expected hours: 37.5 per week

Benefits: