Account Recovery Representative - Leeds, United Kingdom - Transunion

Transunion

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What We'll Bring:

TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.

We call this Information forGood.

TransUnion is a major credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics.

We support organisations across a wide variety of sectors including finance, retail, telecommunications,utilities, gaming, government and insurance.

What You'll Bring:

We're looking for a Spanish speaking Customer Service Representative to join our growing Customer experience team.

At TransUnion we're happy to talk flexible working, both in terms of location and hours.

The role is fully remote but we can operate a hybrid model allowing you to explore the balance of work from home or from our office in Leeds.

Day to Day You'll Be:

Provide professional and courteous customer service and expert assistance
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Answering calls from customers
Flexible shift availability
Day/Night shift

Essential Skills & Experience:

One year experience in call centre/customer service environment
Fluent in Spanish and English. Both written and verbal
Excellent interpersonal skills good listener
Keen attention to detail
Team player; collaborative work style is vital as is in keeping with company wide ethos.
Selfmotivated; able to work with little supervision

Impact You'll Make:

TransUnion

- a place to grow:

What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme [DELETE IF APPLICABLE - IF RECRUITING A GO TO MARKET SALES ROLE REPLACE BONUS SCHEME WITH - commission scheme] our benefits package starts with 26 days' annual leave + bank holidays (increasing with service),a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.

That's in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated 'away from keyboard' time to ensure colleagues take a break and our diversity forums.

Interview & Hiring Process

Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video.

If we need you to attend a physical in person interview your recruiter will inform of this.

Reasonable Adjustments
LI-Remote