Service Advisor - Poole, United Kingdom - Sandown Mercedes-Benz of Poole

Sandown Mercedes-Benz of Poole

Verified Company

Poole, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor

Mercedes-Benz of Poole

An opportunity has arisen to join us as a Service Advisor / Service Team Manager at Mercedes Benz of Poole.

The Service Advisor / Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

Main Duties:

To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
To hand over and receive back any loan vehicle according to the published procedure.
To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
To ensure that requested work is completed on time and to the expected standards.
To ensure all customers vehicles are washed and vacuumed.
To ensure that invoicing is accurate and completed on time.
To ensure that job extensions are properly authorised and processed.
To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
To take responsibility for sub contracted repairs and ensure the quality of such.
To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

Benefits:

Highly competitive salary and bonus scheme which is reviewed every 3 months.
Accredited Mercedes-Benz training and qualifications which covers the latest technology including hybrid and electric cars.
Up to 25 Days annual leave plus bank holidays
Pension Scheme with employer contributions
Employee Assistance Programme
Eyecare Vouchers
Cycle to work scheme

- £400 Employee referral scheme

Life Assurance Policy

Staff Discounts

MOT's and Repair
Staff Retail Purchase Scheme
Full uniform provided

Hours of Work:
Monday to Friday with one-hour unpaid break

Total:
45 hours per week and Saturdays on a rota basis paid as additional hours

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Basic salary:
£28,000 per annum,

OTE:
£34,000 per annum

Job Types:
Full-time, Permanent

Salary:
Up to £34,000.00 per year

Schedule: