Events and Groups Travel Consultant - East Kilbride, United Kingdom - Clarity Travel

Clarity Travel
Clarity Travel
Verified Company
East Kilbride, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview and what we offer

  • Monday
  • Friday 37.5hrs


  • East Kilbride

  • Office based
  • Refer a friend for £1000 bonus which is unlimited
  • Extra earning potential with Incentive Scheme
  • Generous holiday entitlement
  • Paid day off for your birthday
  • Staff Awards
  • Hotel and airline discounts
  • Discounts on sporting events and tickets
  • Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
  • Employee Assistance Programme
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OUR COMPANY CULTURE IS.....

Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE:


  • At Clarity we not only listen, we adapt and we deliver

Who are we?

Clarity Business Travel
A top 10 UK-based Travel Management Company which is part of
The Portman Travel Group and includes
Brighter Event,
Elegant Resorts,
If Only and
Destination Sports Group

Purpose of the role overview

  • Based in our East Kilbride office this role is to offer first line support to our clients wishing to book meetings, conferences & group arrangements for a variety of events throughout the world, assisting with all travel requirements and always providing excellent customer service. The role is to work on an array of client accounts in a variety of industry sectors.

Accountabilities

  • Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards.
  • Process all events & conference enquiries around the world.
  • Offer a variety of flight options, explaining fare rules Booking flights for groups of passengers and groups of individual passengers.
  • Offer a variety of flight options, explaining fare rules Booking flights for groups of passengers and groups of individual passengers.
  • Convert general enquiries into actual bookings utilising all the tools and technology available.
  • Maintain and Develop relationships with key clients.
  • Accurately process data and issue invoices to ensure compliance with ISO standards.
  • Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
  • Take ownership and responsibility for all client queries handled until successfully concluded.

Main deliverables

  • Ensure the highest level of customer service is offered to internal and external customers at all times.
  • Take ownership of complex customer enquiries received in writing or over the telephone.
  • Responsible for delivering the most costeffective solutions to remain competitive.
  • Build relationships ensuring the efficient processing of all bookings and queries received.
  • Confirm the reservations as required and ensuring the booking process goes smoothly.
  • Utilise account management skills in order to retain and grow business.
  • Ensure that full support is given to the key preferred suppliers.
  • Log and deal with customer complaints and reduce future issues, escalating where necessary.

Essential

  • Previous experience booking Group flights, and coordinating group bookings would be advantageous
  • Excellent Worldwide travel knowledge
  • Proficient in using travel booking systems, including use of a GDS
  • Computer literate with experience of Microsoft office
  • Accuracy and ability to follow complex instructions
  • Exceptional communication skills both verbal and written
  • Ability to think logically and consider all relevant aspects with strong analytical skills
  • Flexible and able to prioritise tasks in line with business objectives.
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