Customer Support Officer - Enfield, United Kingdom - Positive Employment

Positive Employment

Verified Company

Enfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Positive Employment is currently recruiting for a Prevent Engagement Officer based in the Enfield area.

The successful post holder will investigate and resolve complaints, organise repairs, be generally be a point of contact for repairs.

DUTIES AND RESPONSIBILITIES:

Responsible for investigating and resolving complaints and members enquiries and writing responses.
Overseeing the management of the repairs inbox including queries from colleagues across Council Housing and the point of contact for repairs they identify whilst across the borough.
You will be part of newly created Housing Resolution Team within the Housing and Regeneration department.

Personal Requirements:

At least 1 year's experience in a customer service role.
Experience in investigating and resolving complaints is desirable.
3 year's work references.

WORKING HOURS AND RATE:

Mon
Fri, 09:0017:30
Rate: £15.30 p/h Umbrella

Salary:
£15.30 per hour

Schedule:

Monday to Friday

Ability to commute/relocate:

Enfield,

Greater London:
reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (required)

Work Location:
In person

Reference ID:
DB200423