Claims Intervention Handler - Sevenoaks, United Kingdom - Resolve Recruitment Services

Resolve Recruitment Services
Resolve Recruitment Services
Verified Company
Sevenoaks, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Claims Intervention Handler to join their fast-paced claims division.

Successful applicants must have previous motor claims experience.

In addition to the basic salary there is a £5k bonus linked to performance.


Purpose of the Role:

  • To effectively handle a portfolio of third party intervention claims, encompassing third party property damage and hire.
  • Contact all nonfault claimant's and convert them into our services or offer alternative solutions, in order to reduce indemnity spend.

Key Responsibilities:
Quality

  • Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs & hire, where applicable.
  • Utilise services of our supplier network wherever possible on appropriate claims and ensure instructions are clear.
  • Ensure potentially fraudulent claims are identified and appropriately referred.
  • Application of accurate reserving.
  • Ensure accurate notes are added and updated on our system.
  • Ensure effective communication to policyholder's and claimants.
  • Effective use of diary to minimise claims lifecycle and indemnity spend.
  • Application of Technical Knowledge
  • Making commercial decisions to reduce our indemnity spend on third party claims
  • Expertly assess policy indemnity & liability.
  • Identification of fraud indicators.
  • Application of reserving philosophy.
  • Ability to interrogate expert reports to ensure the most economical settlement of the claim.
Productivity

  • Work as a team to contact all nonfault claimants within agreed timescales, consider the validity of each claim presented and converting intervention opportunities into successes.
Values

  • Endorse and drive the company values and behaviours

Critical Competencies:

  • Persuasive, strong and confident communicator (Verbally & written).
  • Ability to fact find and analyse information to result in accurate decision making.
  • Ability to use own initiative to explore all options to achieve the best outcome for the business.
  • Motivated selfstarter.
  • Ability to work as a team & achieve results together.
  • Strong customer service skills.
  • PC literate with excellent administration and processing skills.
  • Cert CII qualified or working towards, or sound experience in a claims or sales environment.

Experience:


  • Proven experience in a claims environment or within a role with transferrable skills.
IND1


Job Types:
Full-time, Permanent


Salary:
£26,000.00-£30,000.00 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Sevenoaks, Kent: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • You will need to be UK based

Experience:

- insurance claims handling: 2 years (required)


Work Location:
In person


Reference ID:
A7769
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