Outpatient Booking Administrator Operator - Peterborough, United Kingdom - North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust
North West Anglia NHS Foundation Trust
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking to employ new members of our team based at Peterborough City Hospital.

You will work in the outpatient appointment booking office dealing with a large number of referrals received daily from a wide range of sources.

There is a requirement to receive and make phone calls from patients and other sources within and out of the Trust.


The role involves a range of administrative duties from registering patients on to the Patient Administration System, scanning referral letters and managing new referrals through the National ERS system for a variety of specialities.


You will be required to have a calm and professional manner, and be able to work under pressure and prioritise your workload.


We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you

  • 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (prorata for part time staff);
  • NHS Pension Scheme:
  • Flexible working opportunities;
  • Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
  • Career development and training;
  • Wellbeing support and activities;
  • Inhouse physiotherapy Service;
  • Onsite canteens with subsidised meals;
  • Subsidised staff parking (currently free).
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
  • Dealing with incoming and outgoing post
  • Printing eReferral Alerts and Outpatient reports
  • Filing and pulling of appointment letters and other items
  • Scanning and photocopying
  • Send fax correspondence as appropriate
  • Updating Patient records on PAS from Data cleansing reports
  • To assist with patient, secretary & ward requests for bookings / changes, ensuring they are dealt with on a daily basis working within specified and often tight deadlines.
  • Update any patient information as necessary including GP details, addresses, mobile numbers, checking the NHS National Summary Care Record (SCR) for demographic and residency details.
  • Update Trust IT systems e.g. E track, Somerset as required.
  • Contact patients by phone agreeing a mutually agreeable appointment date/time taking into account National, Local and Trust targets, recording all offered appointments on to the PAS system.
  • To process requests for Interpreters and/or Hospital transport services.
  • To participate as a member of the team liaising with the public and hospital staff in all areas on a daily basis, ensuring a positive patient experience.
Participate in any initiatives within the Department to improve working practices.

For more information, please refer to the Job Description
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