Ccc Specialist Administrator- Children and Young - Orpington, United Kingdom - Bromley Healthcare

Bromley Healthcare

Verified Company

Orpington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Specialist Administrator -Children and Young People Services

Care Coordination Centre

Band 3-FullTime

37.5 hours per week

£25,838 - £27,285 Incl HCAS per annum pro rata

The post holder will be responsible for providing a high level of customer service and administrative support to a number of clinical services from within the Children and Young People Division in the Care Coordination Centre (CCC).

Post holders will be required to liaise with patients, service leads, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries via the telephone and a variety of administrative tasks.

The post holder will become a specialist within their team, gaining a deep understanding of the services they serve, running reports, building clinics on EMIS and having the opportunity to work with their Team Coordinator to make recommendations and implement improvements to administrative processes.

Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.

Salary is dependant on NHS experience and current banding/pay point.

Call Handling

Call handling within the CCC, including but not limited to:

Conducting call and text reminders for future appointments as per service specification. Updating all records accurately and fully.
Contacting staff for urgent referrals or messages, following service procedures.

Administration

Administration within the CCC, including but not limited to:

Processing of all referrals in line with Standard Operating Procedures (SOPs).
Rebooking, confirming and changing patient appointments in line with the service specifications detailed in the SOP.
Monitoring clinic appointments and replacing cancelled appointments with patients who have been contacted and brought forward.
Assisting with the collection of data as required by the service
Producing and reviewing letters, using templates, for external audiences.
Undertaking general administrative duties including data inputting, filing, photocopying and faxing.
Ensuring all confidential information is securely locked away of the end of each day.
Inputting data accurately and using EMIS clinical system in line with BHC Policies.
Effectively administering caseload management for services in line with administrative procedures.
Ensuring a personal understanding of care pathways and points of access for Health Care Professionals.

Specialist Administration

In addition to general call handling, administration and communication responsibilities this post holder is expected to have a deeper understanding of all services within their designated pod and where necessary be responsible for;

Dealing with complex telephone queries and making decisions which require specialist understanding of the services. Dealing with messages often of a sensitive nature, using own initiative and taking appropriate action as required.
Acting as the first point of contact for problems raised by patients and working to identify a solution to the problem, escalating when required.
Creating and maintaining service specific databases/spreadsheets.
Running and analysing daily/weekly/monthly reports as requested by the Team Coordinator to support with demand and capacity planning, KPI achievement and safety netting.
Providing efficient distribution of mail outs of material/information to offices/GP surgeries/Service users/Stakeholders within the London Borough of Bromley on behalf of specified services.
Monitoring service specific administrative functions such as but not limited to monitoring of lab reports on EMIS, management of workflow manager errors, opening appointment books on EMIS/IAPTUS.
To work with the Team Coordinator managing the daytoday workflow of the team, ensuring that all tasks are completed by the team to deadlines and to a high standard.
To add clinic schedules to EMIS ensuring that a right, first time approach is taken ready for administrative staff to book appointments.
Providing updates to staff within the pod in regards to changes in service administrative pathways.
Supporting with the induction of new starters, sharing knowledge and being a first point of contact for any questions they have.

Communication

Communication, including but not limited to:
Other

To deputise for the Team Coordinator during periods of absence, ensuring that workflow is managed on a daily basis and any concerns are escalated to the Team Manager and/or Head of Care Coordination as appropriate.
The post holder may be required to work across Bromley Healthcare clinic bases.
This job description is not exhaustive and can be altered in consultation with the post holder.

Any other duties which may be requested by the line manager in order to facilitate the sm