Business Systems Administrator - London, United Kingdom - OKA

OKA

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell.

We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends.

British-born, today wehave 13 stores across the UK and are excited tohave recently opened our third store in the US an established Interior Designand Trade business, a mail-order service and a thriving website.

We are currently looking to recruit a full-time Business SystemsAdministrator to support our Technology team, based at our office in IxworthPlace, London.

We operate a hybrid working model: three or more days from theoffice, the remainder of the week from home.

ABOUT US

We know the best work is done by people who enjoy their jobs, sowe create a fun and nurturing environment where everyone feels valued and isable to thrive.

We are looking for an agile and proactive Business SystemsAdministrator with a positive attitude and entrepreneurial spirit who can helpus nurture this company culture.

Reporting directly to the IT Operations Manager, theBusiness Systems Administrator is responsible for efficient and effective ITand tech support provision to OKA colleagues via management and triaging ofService Desk tickets.

The Business Systems Admin will be the first point ofcontact for users on a broad range of tech queries and issues, across a varietyof systems used throughout the OKA business.

Working closely with other Techteams, the Business Systems Admin will escalate issues to the appropriateresolver teams, ensuring tickets are resolved in a timely fashion.

KEY RESPONSIBILITIES

First point of contact forincidents and requests relating to OKA systems
Daily system andintegration checks
Triage and prioritisationof all tickets submitted to Service Desk
Resolution of ticketswhere possible
Escalation of tickets towider internal Tech teams and 3rd party suppliers
Documentation of bestpractice and fixes via How to Guides for sharing with Tech team and widerbusiness
Monitoringresponses from end users and encouraging best practises

ABOUT YOU

Previous experienceworking within an IT or Tech department, ideally within a retail environment
NetSuite experience preferred
Salesforce experience preferred
Experience withintegration platforms preferred
Experience withecommerce platforms preferred
Excellent customerservice skills
Knowledge of ITILframeworks
Strong written andverbal communication skills
Facilitatescollaborative, crossfunctional working relationships to achieve business goals
Proactive in identifyingopportunities for improvement and implementing these initiatives
A creative,problemsolving spirit
Passion for the OKAbrand

OUR BENEFITS PACKAGE

33 days holiday(including bank holiday entitlement), plus Length of Service increases.
Day off for your birthday
BUPA Health CashPlan
Generous staffdiscount: 45% rising to 65% following 1 year of service.
EnhancedMaternity Pay
EmployeeAssistance Programme
Eligibility for adiscretionary company Bonus Scheme
Discounts on60+ UK retailers via My OKA benefits platform
Plus, a suite ofadditional employee benefits including Company pension scheme, life assurance cover,free eye tests, cycle to work scheme, interest free travel loans, socialevents, online wellbeing centre and more.