Business Systems Administrator - London, United Kingdom - OKA

OKA
OKA
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell.


We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends.

British-born, today wehave 13 stores across the UK and are excited tohave recently opened our third store in the US an established Interior Designand Trade business, a mail-order service and a thriving website.


We are currently looking to recruit a full-time Business SystemsAdministrator to support our Technology team, based at our office in IxworthPlace, London.

We operate a hybrid working model: three or more days from theoffice, the remainder of the week from home.


ABOUT US


We know the best work is done by people who enjoy their jobs, sowe create a fun and nurturing environment where everyone feels valued and isable to thrive.

We are looking for an agile and proactive Business SystemsAdministrator with a positive attitude and entrepreneurial spirit who can helpus nurture this company culture.


Reporting directly to the IT Operations Manager, theBusiness Systems Administrator is responsible for efficient and effective ITand tech support provision to OKA colleagues via management and triaging ofService Desk tickets.

The Business Systems Admin will be the first point ofcontact for users on a broad range of tech queries and issues, across a varietyof systems used throughout the OKA business.

Working closely with other Techteams, the Business Systems Admin will escalate issues to the appropriateresolver teams, ensuring tickets are resolved in a timely fashion.


KEY RESPONSIBILITIES

  • First point of contact forincidents and requests relating to OKA systems
  • Daily system andintegration checks
  • Triage and prioritisationof all tickets submitted to Service Desk
  • Resolution of ticketswhere possible
  • Escalation of tickets towider internal Tech teams and 3rd party suppliers
  • Documentation of bestpractice and fixes via How to Guides for sharing with Tech team and widerbusiness
  • Monitoringresponses from end users and encouraging best practises

ABOUT YOU

  • Previous experienceworking within an IT or Tech department, ideally within a retail environment
  • NetSuite experience preferred
  • Salesforce experience preferred
  • Experience withintegration platforms preferred
  • Experience withecommerce platforms preferred
  • Excellent customerservice skills
  • Knowledge of ITILframeworks
  • Strong written andverbal communication skills
  • Facilitatescollaborative, crossfunctional working relationships to achieve business goals
  • Proactive in identifyingopportunities for improvement and implementing these initiatives
  • A creative,problemsolving spirit
  • Passion for the OKAbrand

OUR BENEFITS PACKAGE

  • 33 days holiday(including bank holiday entitlement), plus Length of Service increases.
  • Day off for your birthday
  • BUPA Health CashPlan
  • Generous staffdiscount: 45% rising to 65% following 1 year of service.
  • EnhancedMaternity Pay
  • EmployeeAssistance Programme
  • Eligibility for adiscretionary company Bonus Scheme
  • Discounts on60+ UK retailers via My OKA benefits platform
  • Plus, a suite ofadditional employee benefits including Company pension scheme, life assurance cover,free eye tests, cycle to work scheme, interest free travel loans, socialevents, online wellbeing centre and more.
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