Customer Service Administrator - Rushden, United Kingdom - Impact Recruitment

Impact Recruitment
Impact Recruitment
Verified Company
Rushden, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Administrator (Supply Chain)

Rushden

Permanent

Full-time (office-based, 9am - 5pm Monday to Friday)

Up to £27,000

Key duties and responsibilities of the Customer Service Administrator (Supply Chain):

  • Process orders and coordinate deliveries, liaising with customers and offering solutions where necessary.
  • Meet personal and team targets and order quotas.
  • Handle any complaints, providing solutions and alternatives within SLAs, and following up accordingly.
  • Maintain accurate records of customer interactions, processing account details and filing documents.
  • Provide any other general administrative support as required to ensure efficient and timely deliveries.

Key experience and skills required for the Customer Service Administrator (Supply Chain):

  • Proven experience in Customer Support, ideally within logistics or similar.
  • A professional telephone manner and an ability to build good working relationships.
  • Good working knowledge of CRM systems and processes (ideally SAP MRP/ERP or similar)
  • Fantastic organisation and attention to detail/accuracy, with strong time management skills.
  • Excellent communication with the ability to work under pressure according to internal and external deadlines.
  • Adaptable, confident, and reliable.

All responses will be managed in line with GDPR.

Salary:
£25,000.00-£27,000.00 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Rushden, Northamptonshire: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
One location


Reference ID:
NDJ572
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