Scheduling Coordinator - Aldershot, United Kingdom - Serco Plc

Serco Plc

Verified Company

Aldershot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.

VIVO embodies both experience and innovation.

It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities.

Location:
Regional Service Centre, Aldershot, GU11 2HL

Term:
Full time, permanent

Salary:
£25,000

This is an exciting opportunity for a motivated and ambitious Scheduling Co-ordinator to play a pivotal role to assist the operations team in the delivery of reactive, planned and void maintenance.

Ensuring all activities and contracts are delivered professionally to time, the co-ordinator will provide support within the Regional Service Centre and drive customer service excellence through liaison with our on-site teams.

Key Accountabilities:

Support the delivery of all workflow to a dedicated area and team of on-site operatives, adhering to safe working practices at all times
Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
Coordinate the delivery of customer solutions and administer customer feedback
Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
Promote customer service excellence to deliver a positive and caring customer experience
Work in collaboration with the team, our service partners and our client
Provide an agile response to priority reactive tasks
Maintain a daily relationship between the Regional Service Centre and on-site teams
Run reports and maintain all system information and data
Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
Undertake general administrative duties

What you'll need to do the role:
Scheduling experience within a planned and maintenance environment or contact centre customer service experience
Awareness of safe working within a facilities management or building environment
Experience of working accurately to timescales and providing customer service excellence
Intermediate/Advanced Excel & Microsoft packages
Experience of working accurately to deadlines in a pressurised environment and manage multiple tasks at once
English and Mathematics GCSE A-C standard

We offer excellent opportunities to add to your skills and develop your career.

We are proud of the difference we make as an organisation and if you share our ambition to continuously improve our service, you will succeed as part of this team.

Please note, in order to be considered for this position, you must be able to pass BPSS security clearance.

VIVO Defence Services