Customer Support Advisor - York, United Kingdom - Bestway

Bestway

Verified Company

York, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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An exciting and essential role within the organisation has arisen to join our vibrant Customer Support Team This team are essential to the success of the organisation and ensure we can operate efficiently.

This role will be supporting our retailers on a day-to-day basis and being at the forefront of all impacts on our retailers.

You will be aiming to provide solutions and give our retailers the best possible service to help them drive their business and grow their sales.

Hours: 22.5 hours per week

Your main responsibilities

Communicating with retailer, sales team, consumer enquiries and queries via online portal
Frontline telephonebased support
Log all contacts in our call logging system in line with agreed KPIs
Working with key functions across the business to resolve queries
Placing orders into our order capture system

About You

Exceptional customer service
Excellent communication skills
Able to establish and maintain positive working relationships with others
The ability to prioritise tasks
Maintain high levels of accuracy and detail
Strong IT skills in all Microsoft Applications
You will be a strong team player, harnessing the power of the team whilst being an integral part of promoting team spirit

What next?

Job Types:
Part-time, Permanent

Schedule: