Coordinator - Prescot, United Kingdom - MJ QUINN INTEGRATED SERVICES LTD
Description
Working Hours | Monday-Friday on a rota basis 8am-8pm (40 Hours)
Salary | £20,000 p/a
Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Management Coordinator to join the business.
This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.
As a Jeopardy Management Coordinator, you will be responsible for 'on the day' allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow.
Responsibilities of the role:
- Allocation of work to field teams
- Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottomline contribution
- Deliver inbound and outbound call metrics and maintain service level agreements
- Prioritise on the day work stack and allocate effectively to deliver client metrics
- Operate a duty of Care function for field personnel
- Dealing with requests via inbound calls within a timely manner and observing daily KPIs
- Monitoring all upholding queues and identifying potential conversions
What are we looking for:
- Experience of working within a similar role.
- Excellent communication skills and a good telephone manner.
- Customer service experience dealing with engineers is preferred but not essential.
- Good level of IT skills with experience working on Microsoft 365.
Benefits packages:
- Competitive salary
- Medicash Scheme
- Pension Scheme
- Gym & Retail Discounts
- X2 Life Assurance
Should you feel you have similar experience and you're looking for a new challenge then we would love to hear from you
REF:
INDHP
Job Types:
Full-time, Permanent
Salary:
£20,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (required)
- Administrative: 1 year (required)
Work Location:
One location
Application deadline: 04/01/2023
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