Customer Success and Retention Specialist - Southampton, United Kingdom - AVASK ACCOUNTING & BUSINESS CONSULTANTS

AVASK ACCOUNTING & BUSINESS CONSULTANTS

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Customer Success and Retention Specialist

Salary:
£28,000 - £30,000

Location:
Southampton

This role requires a customer-centric, energetic, and highly motivated approach to solve customer issues, drive customer satisfaction and business growth.

Responsibilities:

Monitoring existing accounts and looking at ways to increase their return on investment and further drive revenue opportunities for solving additional challenges they will have.
Reduce client attrition, increase lifetime value, and improve client satisfaction.
Debt collection and problem solving of customer escalations Proactive and responsive communications with key stakeholders internally and externally.
Identifying opportunities for growth developing our key accounts with the support of senior leadership.
Managing a number of clients/projects simultaneously working to tight implementation deadlines.
Providing support to the wider organisation on complex cases.
Continuously strive to gain market intelligence, while demonstrating in depth service, market and competitive intelligence expertise.
Shares best practice to enhance our business success across the company.
Ensure thoughtful, decisive responsiveness and timely resolution to clients while better identifying and anticipating client needs.
Carrying out and monitoring the inspection of AVASK product/services to ensure quality standards are met.
Partner with various teams to act as the primary point of contact for complaints via social media, and platforms/agencies.
Create, respond and manage survey, complaints and escalations.
Serve as an AVASK company and service ambassador. Keep up to date with detailed knowledge of all AVASK services at all stages of the lifecycle of service delivery

Skills, knowledge and experience:

Bachelors degree in a related discipling
3+ years of experience in a customerfacing role such as Sales or Customer Success.
Detailed knowledge of the ecommerce seller environment, understand the AVASK business model and have experience delivering and implementing solutions for customers.
Excellent communication, listening and negotiation skills including making impactful presentations via telephone or inperson.
Able to prioritize in accordance with a clear understanding of the business, target markets and trends.
Dedicated to meeting the expectations and requirements of internal and external customers.
Competent in the use of digital technologies is essential.
Capacity to organize and manage stakeholder meetings.
Selfmotivated who thrives on working in a fastpaced environment while maintaining composure and delivering quality customer service.
Enthusiastic and positive attitude.
Focused on delivering results to achieve goals.
High level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
Experience exercising discretion and confidentiality with sensitive company information.

What youll get in return

22 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.
Birthday off after 1 year length of service.
Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3%.
A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.
Private Healthcare Insurance with Vitality Health care after completing probationary period.
Cycle2Work scheme available through salary sacrifice.
DIS (Death in service) available after completing probationary period.

ABOUT AVASKAVASK

Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.

AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms.

On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services.

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