Onboarding Consultant - Edinburgh, United Kingdom - MAPAL OS

Description

To work directly with a customer on a consultative basis to determine, document and prepare the customer with their requirements for the successful implementation of our solutions.

This role will work as part of the Onboarding team and share these responsibilities with the Project Management, Integration and Configuration Specialists.

Key Indicators

• On-Boarding Satisfaction (CSAT)
• On-Boarding Time to Revenue
• Analysis and Documentation per project
• Passing any relevant upsell opportunities onto the sales team

Key Challenges

• Completion of the project in time and according to our quality standards.
• Proper documentation of the project.
• Learning the build of multiple Mapal products which are constantly being developed

Responsibilities:

• Lead the customer on the onboarding journey, managing expectations, risks and billable hours
• Identify customers complex business requirements, analyse and communicate implementation approaches.
• Clearly articulate the solutions into business requirements
• Manage multiple projects simultaneously
• Work closely with the Integrations & Configuration teams and Project Managers to meet deadlines
• Provide sufficient guidance and documentation for seamless hand over to Success and Support
• Take responsibility for your own product knowledge, keeping up to date with the latest developments to ensure you are able to confidently articulate the features and benefits of our products to customers
• Utilise your product and operational knowledge to create presentations and demonstrations tailored to meet the needs of prospective customers
• Team Relationships: Contribute to team meetings, sharing ideas, leads and product knowledge to contribute to the overall success of the department

Experience:

• Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels is valuable
• Experience implementing SaaS Solutions is an asset
• Project Management experience or certification desirable

Knowledge:

• A strong knowledge and experience of working with Hospitality Management Solutions is valuable
• Multilingual is an asset (English, French, Spanish)

Soft-skills:

• Exceptionally strong organizational and time management skills
• Proven ability to effectively manage work across teams and disciplines
• Excellent oral and written communication skills.
• Ability to influence others through effective communication and negotiations
• Excellent personal organization skills and attention to detail
• Ability to work well with a diverse multicultural environment
• Ability to work independently or as part of a team
• Strong analytical and troubleshooting skills
• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment

Core Competences:


CUSTOMER FOCUS
Is about putting our customers at the centre of what we do, and consistently delivering an industry-leading service.

We work tirelessly to understand the needs of our customers today, and into the future, to help us build sustainable long-term relationships.

WORKING TOGETHER
Is about working cooperatively with colleagues, customers and third parties to build strong and effective working relationships. Our relationships are founded on support, trust, respect, and a common purpose. In team settings, we recognise each other's strengths and support each other.


INNOVATION & CHANGE

Is about challenging the conventional way of doing things; generating new, innovative ideas and solutions, to help us continually improve.

We keep up to date with technologies, the market, and trends to ensure we continue to evolve.


PROFESSIONAL EXPERTISE

Focuses on the development of world-leading expertise, knowledge and skills through continued development, training and the sharing of knowledge and experiences.

DELIVERING RESULTS
Focuses on the way in which we achieve our goals and drive our business.

We take ownership of the results that we set out to achieve and formulate robust plans to help us achieve our goals.

We review our performance regularly to ensure that we can deliver results for our customers, and our business.


COMMUNICATING EFFECTIVELY
Is about the way in which we communicate with others. We communicate clearly, concisely and with impact to achieve the desired result.


ANALYSIS & PROBLEM SOLVING
Is about analysing problems, opportunities, and information in a logical, structured way to identify and implement practical, creative solutions.


INSPIRING & MOTIVATING OTHERS
Leading and motivating others is about how we work towards a common goal.

We acknowledge, that you do not need to be a people manager to be a leader or motivator of others.