At Your Service - London, United Kingdom - The Montcalm Royal London House

The Montcalm Royal London House

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At your Service

About Montcalm Collection
United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels.

Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.

Architecture and style may change, but classic hospitality stands the test of time:
expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection.

Our historic brewery reimagined as a vibrant modern hotel:
The Montcalm At The Brewery.

Our Georgian charmer with an artful modern spirit:
The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the

Royal Mail:
The Montcalm Royal London House.

Our duo of mindful hotels which set a slower pace:
Inhabit Southwick Street and Inhabit Queen's Gardens.

Overview
At Your Service is responsible for performing highly diversified duties in order to maintain positive relationships with all stakeholders. Provides consistently high standard of administrative support to both Font Office and Housekeeping departments.

As a At Your Service, you will be communicating with colleagues and the wider hotel teams at Montcalm Royal London House to support the performance of the Room Operations teams.

Benefits

Collaborative and empowering team dynamics.
Pathways for promotions and growth within the brand.
Recognition and Rewards Program.
Access to an array of discounts via our Benefits Platform.
Comprehensive training through Certified Classroom and E-Learnings.
28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2year tenure.
Health incentives: Cashback on optical, dental, chiropractic, and physio services.
Concession on gym memberships.
Nutritious meals provided during shifts.
Complimentary drycleaning service for uniforms.
Inclusive pension schemes

Main Duties & Responsibilities:

Awareness of Daily Events; Facilities Updates and Product to provide accurate information to our guests on call
Room Attendant lists to prepare and print
Housekeeping Supervisors lists to make ensure all have fair & equal
Reports preparations & printing: (preference forecast, no shows, late departures)
Address guests' service needs in a professional, positive, and timely manner.
Answering phone calls on hotel main line and direct them where needed with an appropriate and professional manner
Keep the supervisors informed with all the changes (room move, late departure, priority rooms, extended stays)
Maintain a good & prompt communication with the supervisors, porters, and other departments
Keep the evening supervisor informed about all changes, (Room moves, housekeeping service requests, mini bar removed)
Check with the porters if the cardboard was processed.
Basic knowledge of opera preferred
Perform any other reasonable request made by management

Eligibility

Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

INDHOTEL