Product Manager - London, United Kingdom - Major Players

Major Players
Major Players
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for a Digital Product Manager to join our team that is responsible for optimising the e-commerce opportunity of the Railcard products which give our customers discounts on rail travel across Britain as part of the National Rail Brand.


This is a great opportunity to shape the customer experience of a retail website with over £85M revenue per year.


What is the purpose of this job?


This essential role will play an important part in the optimisation of the e-commerce and additional digital channels to bring about successful delivery of the businesses commercial and customer experience goals.

The product is a multi-million pound integrated channel in which e-commerce and experience optimisation plays a vital part.

The Digital Product Manager manages and supports the delivery of digital products throughout the full project lifecycle, includingdesign, process mapping, build, test, release, support, and engagement.


Working closely with Marketing, Product Proposition, Technical teams, and our agencies to deliver the best customer experience and e-commerce ROI across their digital products.


In return, you'll gain enviable experience across a broad range of high profile, national brands and digital activity which will build your knowledge and capability.


What can I expect to do in this job?

  • Optimise ecommerce and commercial performance measures to acquire and retain customers and market share. Drive ongoing conversion rate improvement, continued customer satisfaction and revenue within the digital experience
  • Strong digital analytics focus on key performance indicators, especially conversion rates from all traffic sources and reduction in variable costs of sale related to the customer experience.
  • Customer experience excellence and responding to customer feedback across all forms
  • Ensure the digital product design delivers against the business plan and commercial targets
  • Drive the Product roadmap, managing change initiatives and the product backlog in line with digital and business product strategy, including QA and Service delivery alignment
  • Engage with internal and external product stakeholders to understand and refine the product vision driving and contributing to the product roadmap, outlining work in the Product Backlog, and prioritising it based on business value
  • Campaign optimisation from paid and search
  • Achieve operational effectiveness from income and costs
  • Respond to customer feedback, insight, and service to provide an excellent customer experience.
  • Ensuring GDPR compliance and meeting Privacy Management Framework

Who your key contacts will be?

  • Business and Digital owners
  • Project Team Members
  • Digital Analytics and Insight teams
  • Marketing, Digital and Information teams
  • Service Delivery
  • Thirdparty suppliers
- member organisation representatives


What experience, skills and knowledge do I need?
Looking for someone with experience (3+ years) in a similar role, but with a strong e-commerce background.

  • Ecommerce and conversion rate optimisation, esp if MVT and AB testing.
  • Deep experience of managing integrated ecommerce products incorporating Apps, modern website technologies and web development
  • Commercial and analytical acumen.
  • Experience in using technology to change and improve customer behaviour
  • Experience working in a modern agile Product Manager role
  • Experience in defining a product vision, goals, and KPI's
  • Experience developing a deep understanding of customer needs and translating into clear product requirements
  • Experience developing and prioritising a product backlog
  • Ability to analyse data, form hypotheses, and decide what to do next
  • Proven ability to deliver digital ecommerce products projects across time, cost and quality
  • Experience working on customerfacing web products.
Some of the sort of specific skills that could be useful:

  • Effective stakeholder management skills and an excellent communicator
  • Analytical mindset with numerical aptitude.
  • Datadriven and performance mindset
  • Strong work ethic with a real commitment to continuous improvement
  • Team spirit
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