Medical Receptionist/health Navigator - Bristol, United Kingdom - Montpelier Health Centre

Montpelier Health Centre

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MEDICAL RECEPTIONIST/HEALTH NAVIGATOR

Come and join our lively and friendly team and enjoy a rewarding job in helping to facilitate the care of our patients.

37.5 hours per week.

Job share considered and part time hours considered with particular focus on the start of the day (7.45am start) and the end of the day (to 6.45pm).

Shift patterns 7:45am - 3:45pm or 10:45am - 6:45pm.

Hiring for Montpelier Health Centre.

On site free private staff parking provided.

The post holder will work in the reception/call handling department as part of the Montpelier Health Centre Reception Team.

They will support and cooperate with other members of the team to provide holistic support to patients attending the practice.

You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician/service to best support their needs. Duties will include speaking to patients and carers, both face to face and on the telephone. You will also book appointments and deal with patient queries and enquiries.

You will liaise with other NHS bodies, health care providers, support workers and other professions on the telephone to help sort out problems and issues relating to the care of patients.

You will help support administrative processes within the practice and take on additional administrative tasks as requested, to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient.

At all times the post holder must act in a manner consistent with the 'code of conduct and appearance' when representing both Montpelier Health Centre and the NHS.

The following list serves to illustrate the scope and responsibilities of the post and is not intended to be exclusive.

The post holder will be responsible for:

Answering the telephone with a professional and pleasant manner
Dealing with patient queries accurately, efficiently and effectively
Accurately take messages, include patient details, contact details and specific content of the message and convey to the appropriate person.
Book appointments accurately and with the appropriate clinician using the EMIS clinical system
Signpost and prioritise patients in line with appropriate training
To take appropriate and accurate demographic/personal details of patients, to include disabilities, carer status and other details relating to equality and diversity.
Deal with incoming confidential mails efficiently
Opening, sorting and distributing incoming post in an efficient and timely way
Use the clinical system effectively to inform clinical staff of relevant information relating to their patient.
Completing patient requests for repeat medication accurately and within the practice standards operating process.
Organise transport (emergency and nonemergency) if required
Process patient registrations accurately and timely.
Follow all start up and close down procedures daily to ensure security of the IT system and buildings.
Liaise with technical support in the absence of IT support on the premises
To assist the administration process of ordering, taking delivery and maintaining stock supplies, being mindful of delivery instructions such as refrigeration requirements and acting upon them
To carry out specific, additional administrative tasks as requested and agreed with line manage, this will include scanning and coding of documentation onto patient records.
Undertake any other duties required by the practice to assist in the day to day running of the service.
Deal with situations involving distressed/unwell patients in line with policies and training
Manage patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and by following policy and training.
Deal with blood and urine specimens safely and in line with infection control policy, ensuring they are safely stored and ready for collection
Manage financial transactions in line with set protocols
Participate in a weekly staff rota to cover the reception/administration requirements during practice opening hours

Communication

To communicate in a professional, friendly and helpful way with patients, carer's and the general public to maintain an excellent profile for the surgery amongst its users
To maintain confidentiality for all patients and users of the service
To communicate effectively and sensitively with service users who may be angry, confrontational, upset, anxious, fearful or have communication difficulties such as poor language skills, hearing loss or disabilities.

Responsibility

To carry out duties with a level of autonomy and minimum supervision, working within broad procedural guidelines
Use own initiative to deal with own workload and day to day tasks
To support the effect maintenance and management of office systems
To be responsible for identifying own training needs and tra