Service Center Agent I - Hemel Hempstead, United Kingdom - Blackhawk Network

Blackhawk Network
Blackhawk Network
Verified Company
Hemel Hempstead, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About Blackhawk Network:


At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people.

Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring


Overview:

This role is based in the UK contact centre and responsible for providing first and second line support, working closely with internal account teams and the El Salvador contact centre.

Providing high quality customer service is always a priority via several contact channels.


Purpose of the role


To provide first level support to the UK customers to ensure the highest level of customer service, making sure queries are resolved as soon as possible and escalating where required.


Responsibilities:


  • Proactively review and work within company policies, standard operating procedures, company and legislative updates to ensure you are working in line with best practice and business risk is minimised
  • Display positive examples of the company Beliefs (Real, Accountable, One Team and Innovative) at all times
  • Ensure calls are answered within the SLA guidelines and are handled professionally and politely
  • First call resolution and to deliver high quality customer service

Qualifications:

  • Previous customer service experience
  • Excellent verbal and written communication skills
  • Experience with Microsoft word, excel and teams
  • Good team work skills
  • Strong reliability and adaptable to changing rota's
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